Customer Service Representative - Malvern

CBA New Digital Businesses Pty Ltd

Malvern, Victoria, Australia
On-site
Respond to transactional banking needs
Process deposits and withdrawals
Assist with cash/atm procedures
CBA New Digital Businesses is seeking a Customer Service Representative for their Malvern branch to deliver exceptional banking experiences to customers. The role involves processing transactions, conducting financial health checks, and promoting digital banking solutions, while requiring a passion for customer service and excellent communication skills

Job Summary

  • As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.
  • As a Customer Service Representative in our Malvern Branch you’ll be responding to customers transactional banking needs, delivering a seamless customer experience.
  • We’re interested in hearing from people who have a genuine passion for Customer Service and are looking to kick-start your career in Banking with this entry-level position.

Matching Summary

Match Score: 85

CBA New Digital Businesses is seeking a Customer Service Representative for their Malvern branch to deliver exceptional banking experiences to customers. The role involves processing transactions, conducting financial health checks, and promoting digital banking solutions, while requiring a passion for customer service and excellent communication skills.

Skills & Requirements

Must-have

  • Respond to transactional banking needs
  • Process deposits and withdrawals
  • Assist with cash/ATM procedures
  • Educate on in-branch technology
  • Adhere to bank processes and procedures

Nice-to-have

  • Genuine passion for customer service
  • Interest in financial wellbeing
  • Collaborative culture
  • Work in a busy retail environment

Key Requirements

  • Entry-level position
  • Ability to ask the right questions
  • Excellent communication skills
  • Ability to work in a busy environment

Work Rights

Not specified

Tailored Resume

Cover Letter