The position plays a critical role in ensuring customers realize maximum value from Elsevier’s PSS portfolio by driving adoption, usage, retention, and long‑term satisfaction
Job Summary
The position plays a critical role in ensuring customers realize maximum value from Elsevier’s PSS portfolio by driving adoption, usage, retention, and long‑term satisfaction.
Leverage AI‑powered analytics and digital health tools to proactively identify customer needs and optimize the customer experience.
Create and execute a territory‑level renewal strategy for assigned regions, involving sales, marketing, product, and sales support teams.
Matching Summary
The position plays a critical role in ensuring customers realize maximum value from Elsevier’s PSS portfolio by driving adoption, usage, retention, and long‑term satisfaction.
Skills & Requirements
Must-have
Customer engagement and success
Usage analytics and reporting
Product adoption and training
Renewals and existing business management
Healthcare professional workflows
Nice-to-have
Strategic partner to account managers
Leverage AI-powered analytics
Develop action plans for low usage
Cross-sell and upsell opportunity identification
Competitive landscape understanding
Key Requirements
Professional-level English proficiency
Strong experience in customer engagement
Proven ability to manage multiple accounts
Strong analytical mindset
Excellent communication and stakeholder management