Manager, Client Experience Operations

CliniSys

Morrisville, United States
Base: $101,600 to $134,300; bonus/equity: not spec...
On-site
Operational performance management
Continuous improvement initiatives
Root-cause analysis
The Manager, Client Experience Operations (Support) leads the operational performance and continuous improvement of the Client Experience Support function, focusing on proactive problem solving and systematic improvement

Job Summary

  • The Manager, Client Experience Operations (Support) leads the operational performance and continuous improvement of the Client Experience Support function, focusing on proactive problem solving and systematic improvement.
  • This role leverages automation and AI-enabled tools to improve operational efficiency, reduce recurring support demand, and enhance the client experience.
  • Benefits are designed to support employees at work and in life, including health and wellness benefits, 401(k), stock incentive programs, paid time off, parental leave, and tuition assistance.

Matching Summary

The Manager, Client Experience Operations (Support) leads the operational performance and continuous improvement of the Client Experience Support function, focusing on proactive problem solving and systematic improvement.

Salary

Base: $101,600 to $134,300; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • operational performance management
  • continuous improvement initiatives
  • root-cause analysis
  • AI-enabled tools
  • cross-functional partnership

Nice-to-have

  • proactive problem solving
  • systematic improvement
  • AI first organization
  • digital and analytical thinking

Key Requirements

  • BA/BS Degree or equivalent experience
  • 5-7 years product/client support experience
  • 3 years supervisory/people leadership experience
  • Experience leading operational improvements
  • Experience building business partnerships

Work Rights

Not specified

Tailored Resume

Cover Letter