Technical Response Specialist

The Salvation Army Victoria ARC

Blackburn, VIC, Australia
Not specified; benefits: nfp salary pyckaging ($15...
Not specified (assumed on-site based on job locations)
Microsoft 365 platform ownership
Level 2/3 technical support
Intune endpoint management
The Salvation Army Victoria ARC is seeking a Technical Response Specialist for a full-time position based in Blackburn, VIC, or Redfern, NSW. The role involves providing advanced technical support for Microsoft 365 and other collaboration tools while fostering operational efficiency and knowledge sharing within the organization

Job Summary

  • The Technical Response Specialist provides advanced technical support and strategic leadership for the Microsoft 365 platform within a large charitable organization.
  • This role requires managing complex incidents, administering Teams calling solutions, and ensuring modern workplace standards across all endpoints.
  • The organization offers meaningful benefits including NFP salary packaging, generous parental leave, and opportunities for career development in a purpose-driven culture.

Matching Summary

Match Score: 85

The Salvation Army Victoria ARC is seeking a Technical Response Specialist for a full-time position based in Blackburn, VIC, or Redfern, NSW. The role involves providing advanced technical support for Microsoft 365 and other collaboration tools while fostering operational efficiency and knowledge sharing within the organization.

Salary

Not specified; Benefits: NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650); Paid Parental leave up to 12 weeks

Skills & Requirements

Must-have

  • Microsoft 365 platform ownership
  • Level 2/3 technical support
  • Intune endpoint management
  • Windows Server environment
  • Teams calling administration

Nice-to-have

  • Strong stakeholder engagement skills
  • Process improvement mindset
  • Vendor relationship management
  • User training delivery
  • Azure cloud exposure

Key Requirements

  • Bachelor's degree in IT or related field
  • 5+ years experience in similar role
  • ITIL V3/V4 Foundation certification
  • MCSE: Productivity (desirable)
  • National Criminal History Check required

Work Rights

Not specified

Tailored Resume

Cover Letter