Operations Manager, Quality Assurance

Monzo Bank

London, UK
Base: £47,600 - £60,200; bonus/equity: incentive a...
Remote
Proven track record managing leadership teams
Experience with performance management frameworks
Ability to transition from legacy qa to modern models
The role involves leading a team of 4-5 Team Managers to deliver assurance checks and ensure service excellence

Job Summary

  • The role involves leading a team of 4-5 Team Managers to deliver assurance checks and ensure service excellence.
  • You will drive the strategic transition from traditional compliance-focused Quality Assurance to Outcome Testing (QA 2.0).
  • Monzo offers a flexible working environment with a £1,000 annual learning budget and full remote work support.

Matching Summary

The role involves leading a team of 4-5 Team Managers to deliver assurance checks and ensure service excellence.

Salary

Base: £47,600 - £60,200; Bonus/Equity: Incentive Awards tied to performance; Benefits: Flexible hours, £1k learning budget, Macbook provided

Skills & Requirements

Must-have

  • Proven track record managing leadership teams
  • Experience with performance management frameworks
  • Ability to transition from legacy QA to modern models
  • Deep understanding of organizational workflows
  • Operational drive to identify bottlenecks

Nice-to-have

  • Passion for mentorship and professional development
  • Commitment to diversity, equity, and inclusion
  • Proactive approach to team wellbeing
  • Ability to thrive in ambiguous settings
  • Inclusive leadership style

Key Requirements

  • Managing high-performing leadership teams
  • Transitioning teams through structural shifts
  • Balancing operational efficiency with service quality

Work Rights

Not specified

Tailored Resume

Cover Letter