NXP USA INC. is seeking a proactive Helpdesk Engineer to join their Global IT Support team in Noida, India. The successful candidate will be responsible for diagnosing and troubleshooting various technical issues while providing exceptional support to global end-users
Job Summary
The Global Technical Service Desk Engineer / Analyst will play a critical role in ensuring the smooth operation of IT systems and delivering exceptional user experiences.
The Global Technical Service Desk operates across multiple time zones to provide 24/7 support, requiring flexibility in work hours.
This role involves researching and identifying solutions to software and hardware issues, diagnosing and troubleshooting technical problems, and providing prompt and effective support to NXP Global IT end-users.
Matching Summary
Match Score: 85
NXP USA INC. is seeking a proactive Helpdesk Engineer to join their Global IT Support team in Noida, India. The successful candidate will be responsible for diagnosing and troubleshooting various technical issues while providing exceptional support to global end-users.
Skills & Requirements
Must-have
troubleshooting software and hardware issues
diagnosing and troubleshooting technical issues
providing prompt and effective support
handling verbal technical communication
utilizing ITIL process knowledge
tracking computer system issues
providing technical support via phone, email, or chat
escalating unresolved issues to internal teams
prioritizing and managing multiple open issues
documenting technical knowledge in notes and manuals
Nice-to-have
maintaining positive and jovial relationships
demonstrating high levels of drive
willingness to collaborate
quick understanding of new topics
guiding teams towards best possible solutions
Key Requirements
7+ years hands on experience in the computer domain
Bachelor’s degree or advanced diploma in computer science, information systems or hardware
Hands-on experience with Windows/Linux/Mac OS environments
Experience with network configuration and account setup