Customer Experience Associate - Future Opportunities

TD Bank

Keswick, Ontario, Canada
Base: $22.00 - $28.33 cad; bonus/equity: not speci...
Customer service transactions
Financial transaction processing
Customer needs assessment
At TD Canada Trust, we are the frontline of TD Bank, striving to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions

Job Summary

  • At TD Canada Trust, we are the frontline of TD Bank, striving to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions.
  • In this role, you will process financial transactions, understand and determine customer needs to recommend solutions, and respond and resolve customer concerns using standard procedures.
  • TD is committed to providing fair and equitable compensation opportunities, with growth opportunities and skill development as defining features of the colleague experience.

Matching Summary

At TD Canada Trust, we are the frontline of TD Bank, striving to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions.

Salary

Base: $22.00 - $28.33 CAD; Bonus/Equity: Not specified; Benefits: Health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts

Skills & Requirements

Must-have

  • Customer service transactions
  • Financial transaction processing
  • Customer needs assessment
  • Promoting banking solutions
  • MS Office proficiency

Nice-to-have

  • Charming personality
  • Sense of achievement
  • Positive work environment
  • Team effectiveness
  • Operational improvements

Key Requirements

  • High School diploma or 1+ years relevant experience
  • Undergraduate degree or equivalent is an asset
  • Strong administration, organizational, planning, and time management skills
  • Hands-on MS Office and internet knowledge
  • Initiative, accuracy, and detail-orientation
  • Dynamic communicator with customer experience skills

Work Rights

Not specified

Tailored Resume

Cover Letter