Remote Customer Service Team Lead

Sedgwick

Fully remote
4 years claims processing experience
High volume call center leadership
Real-time call volume monitoring
This role offers the opportunity to join Sedgwick's caring culture as part of a meaningful mission supporting people facing unexpected events

Job Summary

  • This role offers the opportunity to join Sedgwick's caring culture as part of a meaningful mission supporting people facing unexpected events.
  • The Team Lead acts as the primary decision-maker during shifts, balancing active customer service duties with operational oversight and task delegation.
  • Sedgwick is recognized by Newsweek as one of America's Greatest Workplaces and certified as a Great Place to Work.

Matching Summary

This role offers the opportunity to join Sedgwick's caring culture as part of a meaningful mission supporting people facing unexpected events.

Skills & Requirements

Must-have

  • 4 years claims processing experience
  • High volume call center leadership
  • Real-time call volume monitoring
  • Hotel booking and extension management
  • Billing accuracy audit skills

Nice-to-have

  • Insurance or financial services background
  • Collaborative team motivation style
  • Creative solutions-oriented approach
  • Positive high-energy work environment
  • Strong presentation skills

Key Requirements

  • Bachelor's degree preferred
  • Four years claims processing experience
  • Leadership in high volume call center
  • Insurance industry experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter