Head Of It Service Management

S&P Global Mobility

Not specified (assumed to be hybrid or fully remote based on industry standards).
Itsm strategy and roadmap
Cmdb governance and data standards
Servicenow platform ownership
S&P Global Mobility is seeking a Head of IT Service Management to lead corporate IT functions, focusing on IT Service Management, CMDB governance, and ServiceNow platform development. The ideal candidate will have extensive IT leadership experience, particularly with ITSM processes and ServiceNow, alongside strong people management skills

Job Summary

  • The Director, Corporate IT Services is responsible for corporate IT functions with a primary focus on IT Service Management (ITSM), Configuration Management Database (CMDB) governance, and ServiceNow platform development, administration, and support.
  • This role ensures reliable, secure, and scalable IT services that enable business operations, drives service management maturity, and partners across the enterprise to deliver strong customer and employee experiences.
  • Our benefits include Health & Wellness, Flexible Downtime, Continuous Learning, Invest in Your Future, and Family Friendly Perks.

Matching Summary

Match Score: 85

S&P Global Mobility is seeking a Head of IT Service Management to lead corporate IT functions, focusing on IT Service Management, CMDB governance, and ServiceNow platform development. The ideal candidate will have extensive IT leadership experience, particularly with ITSM processes and ServiceNow, alongside strong people management skills.

Skills & Requirements

Must-have

  • ITSM strategy and roadmap
  • CMDB governance and data standards
  • ServiceNow platform ownership
  • enterprise service delivery
  • process change and adoption

Nice-to-have

  • customer and employee experiences
  • continual improvement practices
  • executive point of contact
  • curiosity and shared belief
  • equitable future

Key Requirements

  • Bachelor’s degree or equivalent experience
  • 10+ years progressive IT leadership
  • 5+ years managing ITSM processes
  • ServiceNow administration and delivery leadership
  • Strong CMDB principles knowledge
  • Experience with enterprise integrations
  • ITIL-aligned certifications
  • ServiceNow certifications

Work Rights

Not specified

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