Product Support Team Lead - Iberia

Jobgether

Germany, Germany
Fully remote
Leading and scaling customer support
Driving operational excellence
Improving key support metrics
The Product Support Team Lead - Iberia position at Jobgether involves leading and scaling a customer support function in Germany, focusing on enhancing customer trust and retention across Iberian markets. The role requires a blend of people leadership, process optimization, and data-driven decision-making in a fully remote environment

Job Summary

  • This position is focused on leading and scaling a high-performing customer support function that directly impacts customer trust, retention, and overall product experience across Iberian markets.
  • You will be responsible for driving operational excellence, improving key support metrics, and ensuring consistent, high-quality service delivery.
  • The position blends people leadership, process optimization, and data-driven decision-making, with a strong emphasis on automation and tooling.

Matching Summary

Match Score: 85

The Product Support Team Lead - Iberia position at Jobgether involves leading and scaling a customer support function in Germany, focusing on enhancing customer trust and retention across Iberian markets. The role requires a blend of people leadership, process optimization, and data-driven decision-making in a fully remote environment.

Skills & Requirements

Must-have

  • leading and scaling customer support
  • driving operational excellence
  • improving key support metrics
  • ensuring high-quality service delivery
  • people leadership
  • process optimization
  • data-driven decision-making

Nice-to-have

  • automation and tooling
  • shaping support scale across markets

Key Requirements

  • Team lead experience
  • Customer support experience
  • Experience in Iberian markets

Work Rights

Not specified

Tailored Resume

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