专员，大健康 7*24 客服

AIA Group

7*24 shift schedule
2-3 years medical or insurance experience
Fluent english and mandarin communication
7*24 shift work availability
AIA Group is seeking a dedicated customer service specialist for their 24/7 health care division, focusing on enhancing communication between the company and clients. The ideal candidate will have medical-related experience, bilingual proficiency in English and Mandarin, and excellent interpersonal skills

Job Summary

  • The role involves providing high-quality customer service to build effective communication channels between the company and clients regarding health insurance plans.
  • Employees must accurately answer questions about high-end medical insurance, policy maintenance, and claims while offering optimal solutions to improve resolution rates.
  • The position requires active collaboration with internal teams and marketing staff to ensure efficient problem resolution and continuous service improvement.

Matching Summary

Match Score: 85

AIA Group is seeking a dedicated customer service specialist for their 24/7 health care division, focusing on enhancing communication between the company and clients. The ideal candidate will have medical-related experience, bilingual proficiency in English and Mandarin, and excellent interpersonal skills.

Skills & Requirements

Must-have

  • 2-3 years medical or insurance experience
  • Fluent English and Mandarin communication
  • 7*24 shift work availability
  • Knowledge of health insurance plans
  • Proficiency with MS Office software

Nice-to-have

  • Prior nursing background preferred
  • Experience with claims processing
  • Strong interpersonal communication skills
  • Ability to identify process improvements
  • Team collaboration mindset

Key Requirements

  • College degree or above
  • 2-3 years in medical or customer service field
  • Fluent in both English and Mandarin
  • Nursing background (preferred)
  • Insurance industry experience (preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter