Analyst, Service Desk

AHEAD

Gurugram, India
On-site
Troubleshoot system and end user problems
Manage user accounts
Desktop hardware and os support
The Analyst serves as a valued member of the Managed Services team providing daily system support for desktop hardware, operating systems, and applications

Job Summary

  • The Analyst serves as a valued member of the Managed Services team providing daily system support for desktop hardware, operating systems, and applications.
  • Responsibilities include troubleshooting system issues, acting as the primary contact for customers, and managing user accounts while adhering to information assurance requirements.
  • AHEAD prioritizes creating a culture of belonging where all perspectives are represented, valued, respected, and heard.

Matching Summary

The Analyst serves as a valued member of the Managed Services team providing daily system support for desktop hardware, operating systems, and applications.

Skills & Requirements

Must-have

  • troubleshoot system and end user problems
  • manage user accounts
  • desktop hardware and OS support

Nice-to-have

  • culture of belonging
  • diversification of ideas
  • operational policies knowledge

Key Requirements

  • Experience with desktop maintenance
  • Knowledge of operational policies
  • Understanding of information assurance

Work Rights

Not specified

Tailored Resume

Cover Letter