Responsible for directing the day-to-day activities for a unit managing approximately 10 FTEs covering diverse disciplines and complex functions
Job Summary
Responsible for directing the day-to-day activities for a unit managing approximately 10 FTEs covering diverse disciplines and complex functions.
Evaluate unit processes, procedures and policies routinely to increase operational efficiency and maintain compliance with risk and regulatory standards.
Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.
Matching Summary
Responsible for directing the day-to-day activities for a unit managing approximately 10 FTEs covering diverse disciplines and complex functions.
Salary
Base: $62,200.00 - $103,600.00 Annual (USD); Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
customer service management
collections and account servicing
risk and regulatory compliance
team leadership and supervision
data compilation and reporting
loan portfolio onboarding
Nice-to-have
tact and diplomacy skills
operational efficiency improvement
internal controls design
belonging and brand promotion
oral and written communication
Key Requirements
6 years combined higher education and relevant work experience
1 year supervisory or leadership experience
experience in call center or bank operations environment
strong spreadsheet, word processing, and presentation software knowledge