Order To Cash - Sr Analyst

med-in.at

Hybrid
Sap environment expertise
Bilingual english and french
Order lifecycle management
The Order Management Specialist manages ad hoc customer requests and owns the end-to-end order management process for Canada's site, from order capture through fulfillment, delivery confirmation, and post-delivery support

Job Summary

  • The Order Management Specialist manages ad hoc customer requests and owns the end-to-end order management process for Canada's site, from order capture through fulfillment, delivery confirmation, and post-delivery support.
  • This role coordinates internally across supply chain, inventory, logistics, and billing teams to ensure orders are processed accurately and delivered on time to meet customer demand.
  • The position requires offering Canada's customers after-hour services for emergency orders mostly during holidays.

Matching Summary

The Order Management Specialist manages ad hoc customer requests and owns the end-to-end order management process for Canada's site, from order capture through fulfillment, delivery confirmation, and post-delivery support.

Skills & Requirements

Must-have

  • SAP environment expertise
  • Bilingual English and French
  • Order lifecycle management
  • Customer service inbox management
  • Coordination with logistics and billing
  • Process credit and debit notes in Fiori
  • Use of Service Cloud for tracking

Nice-to-have

  • Strong customer focus
  • Ability to prioritize and adapt
  • Cross-functional team collaboration
  • Excellent communication skills
  • Proactive issue resolution
  • Microsoft Office proficiency
  • Positive and constructive approach

Key Requirements

  • Bilingual English and French required
  • Experience with SAP and Fiori
  • Ability to work with minimal supervision
  • Strong organizational and time management skills
  • Experience in order management process
  • No relocation required
  • No visa sponsorship provided

Work Rights

Not specified

Tailored Resume

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