It Service Management Consultant

MediCard Phils., Inc.

Ph, Philippines
Itil framework and service management principles
Service desk operations management
Incident and problem management
The IT Service Management Consultant is responsible for overseeing the delivery of IT services to internal and external stakeholders, ensuring high levels of customer satisfaction, service quality, and operational efficiency

Job Summary

  • The IT Service Management Consultant is responsible for overseeing the delivery of IT services to internal and external stakeholders, ensuring high levels of customer satisfaction, service quality, and operational efficiency.
  • This role involves managing service desk operations, incident and problem management, service level agreements (SLAs), and continuous improvement initiatives.
  • MediCard is committed to creating a workplace where everyone, regardless of gender, race, ethnicity, age, sexual orientation, disability, or any other characteristic, feels valued and empowered to contribute their unique perspectives and talents.

Matching Summary

The IT Service Management Consultant is responsible for overseeing the delivery of IT services to internal and external stakeholders, ensuring high levels of customer satisfaction, service quality, and operational efficiency.

Skills & Requirements

Must-have

  • ITIL framework and service management principles
  • Service Desk operations management
  • Incident and problem management
  • Service Level Agreements (SLAs)
  • Continuous improvement initiatives

Nice-to-have

  • Service-oriented total health care
  • Innovative and productive ideas
  • Culture of accountability and excellence
  • Passion for quality

Key Requirements

  • Bachelor’s Degree on IT, Computer Science, or any related field
  • Minimum of 5 years of experience in IT service management
  • Proven experience managing IT service desks or support teams
  • ITIL Foundation certification (required)
  • ITIL Intermediate or Expert certification (preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter