End User Services – Onsite It Support Technician

General Motors

Austin, United States
Fully remote
Hands-on in-person technical support
Troubleshoot hardware, software, network issues
Install and configure operating systems
Provide hands-on, in-person technical support to General Motors employees for hardware, software, and network-related issues

Job Summary

  • Provide hands-on, in-person technical support to General Motors employees for hardware, software, and network-related issues.
  • Manage user accounts and permissions within Active Directory (AD) including password resets, account creation, and group modifications.
  • Adhere to ITIL Methodologies for incident, problem, and change management processes.

Matching Summary

Provide hands-on, in-person technical support to General Motors employees for hardware, software, and network-related issues.

Skills & Requirements

Must-have

  • Hands-on in-person technical support
  • Troubleshoot hardware, software, network issues
  • Install and configure operating systems
  • Manage user accounts in Active Directory
  • Utilize System Management Tools
  • Adhere to ITIL Methodologies

Nice-to-have

  • Drive meaningful change
  • Foster inclusion and belonging
  • Focus on realizing ambitions

Key Requirements

  • At least 5 years of experience
  • Experience with ServiceNow ticket platform
  • Proficiency in Windows and Mac OS
  • Experience with Active Directory, Azure AD, Intune
  • Familiarity with ITIL Methodologies
  • Basic understanding of Network Operations
  • Experience with System Management Tools

Work Rights

Not specified

Tailored Resume

Cover Letter