Senior Systems Support Engineer

AirAsia

6+ years system support experience
Api-driven distributed systems
Http apis json xml authentication
This role involves owning production support for core platform integrations across airline distribution and travel commerce in a high-volume mission-critical environment

Job Summary

  • This role involves owning production support for core platform integrations across airline distribution and travel commerce in a high-volume mission-critical environment.
  • The engineer acts as the technical interface for external systems, troubleshooting complex API failures and data inconsistencies while coordinating with vendors and internal teams.
  • Candidates will contribute to system resilience by identifying recurring issues and collaborating with architecture teams to implement long-term fixes and improvements.

Matching Summary

This role involves owning production support for core platform integrations across airline distribution and travel commerce in a high-volume mission-critical environment.

Skills & Requirements

Must-have

  • 6+ years system support experience
  • API-driven distributed systems
  • HTTP APIs JSON XML authentication
  • Third-party integration troubleshooting
  • Logging monitoring alerting tools
  • Incident management root cause analysis

Nice-to-have

  • Cloud environment AWS GCP Azure
  • Containerized deployment familiarity
  • Travel technology OTA platforms
  • Payment or e-commerce exposure
  • Code reading Java Node Python
  • Continuous improvement mindset

Key Requirements

  • Degree in Computer Science Engineering or related field
  • 6+ years in system support or integration engineering
  • Experience with incident management processes

Work Rights

Not specified

Tailored Resume

Cover Letter