The role involves designing and maintaining a strategic forecasting and capacity planning model for over 2000 FTEs across global Retail countries
Job Summary
The role involves designing and maintaining a strategic forecasting and capacity planning model for over 2000 FTEs across global Retail countries.
You will be responsible for optimizing work distribution, prioritizing files based on risk, and ensuring alignment with operations leads.
The position offers personal growth opportunities within the Retail FCP COE Process & Design organization functionally reporting to the Global WFM Lead.
Matching Summary
The role involves designing and maintaining a strategic forecasting and capacity planning model for over 2000 FTEs across global Retail countries.
Skills & Requirements
Must-have
5+ years operational experience
Forecasting and capacity modeling
SQL SAS Cognos Python Excel VBA
Data-driven decision making
Stakeholder management
Nice-to-have
KYC domain knowledge
Mortgages processing experience
Overnight file handling background
Change enablement expertise
Strategic planning skills
Key Requirements
Master's degree in business administration or data analytics
Over 5 years of complex operational environment experience