Not specified (assumed to be onsite due to the nature of helpdesk roles).
1 year experience in support or helpdesk
Proficiency with windows, office, outlook
Strong verbal communication skills
The Support Technician L1 role at 247 focuses on providing first-level helpdesk support, primarily through phone interactions, to efficiently manage user inquiries and issues. The ideal candidate should have at least one year of relevant experience and be skilled in both hardware and software support, especially within a Windows environment
Job Summary
The primary objective is to provide first-level support to users by managing inquiries and incidents received mainly via telephone.
The role involves receiving calls, registering incidents in the helpdesk system, resolving level-one issues, and escalating complex cases to L2 or L3 levels.
This position serves as the entry point for managing technical and functional incidents while reporting hierarchically to the L2 Helpdesk team.
Matching Summary
Match Score: 80
The Support Technician L1 role at 247 focuses on providing first-level helpdesk support, primarily through phone interactions, to efficiently manage user inquiries and issues. The ideal candidate should have at least one year of relevant experience and be skilled in both hardware and software support, especially within a Windows environment.
Skills & Requirements
Must-have
1 year experience in support or helpdesk
Proficiency with Windows, Office, Outlook
Strong verbal communication skills
Nice-to-have
Technical English knowledge
Call center experience
Experience in the dental sector
Key Requirements
Minimum 1 year of similar support experience
Knowledge of professional hardware and software
High capacity for communication and customer orientation