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Workday is seeking a Technical Support Engineer for its Adaptive Planning team in Warsaw, Poland. The role involves providing technical support for enterprise-grade applications, requiring a strong background in SaaS support, programming knowledge, and excellent communication skills.
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Job Summary
This role serves as an escalation point for a global team supporting the Workday Adaptive Planning Suite with complex technical challenges.
Candidates must possess strong analytical skills to deliver creative workarounds and long-term solutions for enterprise customers.
The position requires working from the Warsaw office at least 50% of the time with participation in a global on-call rotation.
Matching Summary
Match Score: 75
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Workday is seeking a Technical Support Engineer for its Adaptive Planning team in Warsaw, Poland. The role involves providing technical support for enterprise-grade applications, requiring a strong background in SaaS support, programming knowledge, and excellent communication skills.
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Salary
Base: zł167,200 PLN - zł250,800 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package available
Skills & Requirements
Must-have
5+ years technical support experience
2+ years enterprise cloud software support
Linux SQL DBMS programming knowledge
XML JSON data format expertise
Web Services API troubleshooting skills
Nice-to-have
Finance or financial planning software background
JavaScript development knowledge
ELK log aggregation tool usage
Empathetic customer service approach
Collaborative team player mindset
Key Requirements
5+ years in Technical Support related role
2+ years as support engineer with enterprise cloud application
Experience managing highly escalated cases across multiple accounts
Working knowledge of Java .NET C# or similar languages
Work Rights
Local candidates or those willing to relocate required