Develop and execute after-sales service strategies
Lead and mentor service teams
Monitor and enhance customer satisfaction
The After Sales Service Manager is responsible for driving the strategic direction and operational excellence of the after-sales service function
Job Summary
The After Sales Service Manager is responsible for driving the strategic direction and operational excellence of the after-sales service function.
This role encompasses the development and execution of comprehensive service strategies, team leadership, and cross-functional collaboration to ensure superior customer satisfaction and business performance.
Your future job location offers you: Flexible working environment, Flexible benefits allowances, Employee discounts on Bosch products, Associate Development programs @ BOSCH, A working environment that promotes diversity and inclusivity.
Matching Summary
The After Sales Service Manager is responsible for driving the strategic direction and operational excellence of the after-sales service function.
Skills & Requirements
Must-have
Develop and execute after-sales service strategies
Lead and mentor service teams
Monitor and enhance customer satisfaction
Collaborate with cross-functional departments
Oversee budgeting and financial management
Ensure compliance with regulations and standards
Analyze service data for improvements
Nice-to-have
Spark enthusiasm and enrich lives
Grow together, enjoy work, inspire each other
Inventing high-quality technologies and services
Key Requirements
Bachelor's degree in Business Administration, Engineering, Management, or related field
5–10 years of progressive experience in customer service, operations, or after-sales management
2–3 years in a supervisory or managerial capacity
Proficiency in Microsoft Office, service management systems, and financial analysis