Merchant Operations Generalist

Thanx

United States
$20—$22 usd ph
Fully remote
Technical setup and issue resolution
Merchant program configuration
Credit card network onboarding
Thanx is seeking a Merchant Operations Generalist to support the onboarding and integration of merchants into their loyalty and guest engagement platform. The role requires technical troubleshooting, process improvement, and a detail-oriented mindset in a remote work environment

Job Summary

  • Configure new merchant locations and expansions across loyalty, credit card, and POS integrations.
  • Investigate and resolve technical and operational issues across all merchants, collaborating with internal teams and external partners.
  • Identify opportunities to enhance operational efficiency, build new processes, and document best practices, actively using AI tools and scripted automations.

Matching Summary

Match Score: 85

Thanx is seeking a Merchant Operations Generalist to support the onboarding and integration of merchants into their loyalty and guest engagement platform. The role requires technical troubleshooting, process improvement, and a detail-oriented mindset in a remote work environment.

Salary

$20—$22 USD

Skills & Requirements

Must-have

  • Technical setup and issue resolution
  • Merchant program configuration
  • Credit card network onboarding
  • POS and third-party integrations
  • AI tool utilization for efficiency

Nice-to-have

  • Detail-oriented and technically curious
  • Energized by building better ways
  • Shaping and improving processes

Key Requirements

  • 1-3 years of experience in operations, technical support, or similar
  • Proven record of working remotely
  • Comfort using AI tools (ChatGPT, Claude, Copilot, or similar)
  • Experience driving process improvements

Work Rights

Not specified

Tailored Resume

Cover Letter