Customer Care Associate, Redi Carpet - Philadelphia, Pa

Redi Carpet

Philadelphia, PA, US
Respond to customer inquiries via phone and email
Knowledge of 20,000 products and catalogues
Process orders and quotation requests
The role involves responding to customer inquiries regarding product selection, services, and issues while maintaining knowledge of 20,000 products

Job Summary

  • The role involves responding to customer inquiries regarding product selection, services, and issues while maintaining knowledge of 20,000 products.
  • Associates are responsible for processing orders and quotations received through telephone, email, written, and faxed correspondence within service goals.
  • The position requires resolving customer issues including credit concessions and referring complex problems to a supervisor when necessary.

Matching Summary

The role involves responding to customer inquiries regarding product selection, services, and issues while maintaining knowledge of 20,000 products.

Skills & Requirements

Must-have

  • Respond to customer inquiries via phone and email
  • Knowledge of 20,000 products and catalogues
  • Process orders and quotation requests
  • Resolve customer issues and credit concessions
  • Use computerized tracking systems

Nice-to-have

  • Ability to suggest alternative products
  • Adherence to department incentive programs
  • Strong communication skills for follow-up
  • Comfortable with sitting and light movement

Key Requirements

  • HS Diploma or GED strongly preferred
  • 0-2 years of experience in area of responsibility

Work Rights

Not specified

Tailored Resume

Cover Letter