Specialist, Servicenow Platform Engineering - Operations Coordinator

Merck & Co., Inc., Rahway, New Jersey, USA

Hyderabad, India
Hybrid
Servicenow development
Operational support
Tier 1 and tier 2 support
Join a global healthcare biopharma company with a 130-year legacy focused on digital technology and data-backed approaches

Job Summary

  • Join a global healthcare biopharma company with a 130-year legacy focused on digital technology and data-backed approaches.
  • Provide tier 2 operational support for ServiceNow applications, facilitate configuration delivery, and coordinate with engineering and vendor support.
  • Support environment management, testing, and maintenance of comprehensive SDLC and technical documentation for ServiceNow.

Matching Summary

Join a global healthcare biopharma company with a 130-year legacy focused on digital technology and data-backed approaches.

Skills & Requirements

Must-have

  • ServiceNow development
  • Operational support
  • Tier 1 and Tier 2 support
  • ServiceNow configurations
  • SDLC documentation

Nice-to-have

  • Enterprise collaboration tools
  • Agile development methodologies
  • Passion for data and analytics

Key Requirements

  • 5+ years of ServiceNow support experience
  • Bachelor's degree in Computer Science or related field
  • ServiceNow Certified Application Developer (CAS) highly desirable
  • ServiceNow Certified Implementation Specialist (CIS) highly desirable
  • In-depth knowledge of ITIL processes

Work Rights

Not specified

Tailored Resume

Cover Letter