The Voice Engineering team is responsible for building and maintaining Salesforce's global contact center platforms and supporting the end users who depend on them
Job Summary
The Voice Engineering team is responsible for building and maintaining Salesforce's global contact center platforms and supporting the end users who depend on them.
As a Senior Voice Engineer, you will work on the latest and most innovative products including Salesforce Voice and Agentforce Voice—solutions deeply integrated into our internal Salesforce environments that are critical to running our global business operations.
Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
Matching Summary
The Voice Engineering team is responsible for building and maintaining Salesforce's global contact center platforms and supporting the end users who depend on them.
Salary
Base: $148,500 - $223,900 annually; Base: $178,900 - $246,000 annually in select cities; Bonus/Equity: company bonus, incentive for sales roles, equity; Benefits: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), employee stock purchasing program
Skills & Requirements
Must-have
Salesforce Voice and Agentforce Voice
Omni-Channel/Unified Routing design
SIP, RTP, call flows, jitter
Multi-region, highly available telephony
Salesforce Flow development and automation
Nice-to-have
AI-powered voice solutions
DevOps practices and CI/CD
Observability tools and SRE practices
Amazon Connect experience
Key Requirements
5-7+ years in enterprise telephony engineering
Salesforce Voice, Agentforce Voice, Service Cloud Voice architectures