Analyst Lead, Client Services

Worldpay (FIS)

Not specified; competitive salary + benefits inclu...
Hybrid
Strong client-facing service management experience
Experience owning client-facing release coordination
Service governance and sla oversight experience
The Client Service Manager serves as a key leadership role coordinating the operational interface between FIS and its clients for support services

Job Summary

  • The Client Service Manager serves as a key leadership role coordinating the operational interface between FIS and its clients for support services.
  • Responsibilities include managing release schedules, ensuring contractual compliance with SLAs, and acting as a gatekeeper for release readiness.
  • FIS offers a hybrid work environment, competitive salary, benefits including medical insurance, and opportunities for always-on learning.

Matching Summary

The Client Service Manager serves as a key leadership role coordinating the operational interface between FIS and its clients for support services.

Salary

Not specified; Competitive salary and benefits including medical and personal insurances and ESPP

Skills & Requirements

Must-have

  • Strong client-facing service management experience
  • Experience owning client-facing release coordination
  • Service governance and SLA oversight experience
  • Ability to coordinate across multiple stakeholders
  • Knowledge of banking or payments environments

Nice-to-have

  • Calm pragmatic delivery-focused mindset
  • Basic project management skills
  • Commercial awareness and forecasting exposure
  • Experience with FIS products preferred
  • ITIL certification

Key Requirements

  • Strong client-facing service management experience
  • Release coordination and planning expertise
  • SLA oversight and contractual compliance knowledge
  • Banking/payments/ICT industry background
  • ITIL certification (preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter