(senior) Customer Success Manager

MongoDB

Seoul, South Korea
On-site
Customer success management
Technical account management
Customer health and revenue realization
Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges

Job Summary

  • Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges.
  • We are looking to speak to candidates who are based in Seoul for our hybrid working model.
  • MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market.

Matching Summary

Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges.

Skills & Requirements

Must-have

  • Customer Success Management
  • Technical Account Management
  • Customer health and revenue realization
  • Advocating on behalf of customers
  • Technical product experience
  • Consumption-based product experience

Nice-to-have

  • High level of ambiguity
  • Operate autonomously
  • Entrepreneurial mindset
  • Team player approach
  • Passion for collaboration

Key Requirements

  • 7+ years experience in customer-centric role
  • 4+ years experience with Forbes Global 2000 customers
  • Aptitude and curiosity to learn technical concepts
  • Ability to act with a high level of autonomy
  • Demonstrated continuing technical education

Work Rights

Not specified

Tailored Resume

Cover Letter