Guest Service Agent - Novotel Sydney City Centre

Sofitel Brisbane Central

Sydney, Australia
On-site
Previous hotel customer service experience
Strong knowledge of opera cloud or microsoft office
Ability to work rotating roster including overnight shifts
The role involves delivering service excellence from check-in to check-out while managing front office tasks like reservations and guest accounts

Job Summary

  • The role involves delivering service excellence from check-in to check-out while managing front office tasks like reservations and guest accounts.
  • Candidates must be able to work under pressure, multitask, and resolve issues quickly while maintaining a friendly demeanor.
  • Employees will be mentored by experienced professionals and have the opportunity to contribute to the hotel's operation and diversity goals.

Matching Summary

The role involves delivering service excellence from check-in to check-out while managing front office tasks like reservations and guest accounts.

Skills & Requirements

Must-have

  • Previous hotel customer service experience
  • Strong knowledge of Opera Cloud or Microsoft Office
  • Ability to work rotating roster including overnight shifts

Nice-to-have

  • Passionate about delivering unforgettable guest experiences
  • Strong communication skills and pride in personal presentation
  • Experience with Accor Live Limitless loyalty program

Key Requirements

  • Valid Australian working rights required

Work Rights

Valid Australian working rights required

Tailored Resume

Cover Letter