Client Care Advisor

Chanel (Australia) Pty Ltd

Hong Kong S, Hong Kong
Luxury client experience
Personalized human touch
Addressing clients' queries
The Client Care Advisor will act as the first line of contact in addressing clients’ queries and needs, playing a crucial role in delivering the unique CHANEL experience

Job Summary

  • The Client Care Advisor will act as the first line of contact in addressing clients’ queries and needs, playing a crucial role in delivering the unique CHANEL experience.
  • Key to your success in this role will be your ability to provide a wide range of services and product advisory, while delivering unsurpassed client service at all times, across all channels.
  • At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress.

Matching Summary

The Client Care Advisor will act as the first line of contact in addressing clients’ queries and needs, playing a crucial role in delivering the unique CHANEL experience.

Skills & Requirements

Must-have

  • luxury client experience
  • personalized human touch
  • addressing clients' queries
  • product and heritage knowledge
  • collaborating with internal stakeholders
  • client satisfaction as core value

Nice-to-have

  • creating exceptional moments
  • solving challenges collaboratively
  • exploring and learning systems
  • adopting new technologies
  • inclusive and agile environment

Key Requirements

  • Demonstrated client care experience
  • Excellent interpersonal and communication skills
  • Adaptability and creative problem solving
  • Growth mindset and self-motivated

Work Rights

Not specified

Tailored Resume

Cover Letter