Technical Support Engineer - Adaptive Planning

Workday

Warsaw, Poland
Base: zł167,200 pln - zł250,800 pln; bonus/equity:...
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5+ years technical support experience
2+ years enterprise cloud software support
Linux sql dbms programming knowledge
** Workday is seeking a Technical Support Engineer for its Adaptive Planning team in Warsaw, Poland, who will tackle complex technical challenges in a customer-facing role. The ideal candidate should have substantial experience in technical support, particularly with enterprise cloud-based applications, and possess strong analytical and communication skills. **

Job Summary

  • The role involves partnering with Product Development teams to deliver creative workarounds for complex technical challenges in a fast-paced environment.
  • Candidates must have a foundational understanding of programming and proven experience supporting enterprise-grade web applications.
  • Workday offers a culture rooted in integrity and empathy where employees receive trust to take risks and tools to grow.

Matching Summary

Match Score: 75

** Workday is seeking a Technical Support Engineer for its Adaptive Planning team in Warsaw, Poland, who will tackle complex technical challenges in a customer-facing role. The ideal candidate should have substantial experience in technical support, particularly with enterprise cloud-based applications, and possess strong analytical and communication skills. **

Salary

Base: zł167,200 PLN - zł250,800 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described via link

Skills & Requirements

Must-have

  • 5+ years technical support experience
  • 2+ years enterprise cloud software support
  • Linux SQL DBMS programming knowledge
  • XML JSON data format expertise
  • Web Services API troubleshooting skills

Nice-to-have

  • Finance or financial planning software background
  • JavaScript programming knowledge
  • ELK log aggregation tool usage
  • Empathetic customer service approach
  • Collaborative team player mindset

Key Requirements

  • 5+ years in Technical Support related role
  • 2+ years as support engineer with enterprise cloud software
  • Experience managing highly escalated cases across multiple accounts
  • Willingness to relocate to Warsaw, Poland
  • Availability for global on-call rotation

Work Rights

Local candidates or those willing to relocate required

Tailored Resume

Cover Letter