£44,901 - £49,890; not specified; not specified py
Hybrid
Customer complaint investigation and resolution
Root cause analysis and trend identification
Process improvement recommendations
You’ll take ownership of investigating and resolving customer complaints, delivering fair, clear and timely outcomes for both customers and the business
Job Summary
You’ll take ownership of investigating and resolving customer complaints, delivering fair, clear and timely outcomes for both customers and the business.
You’ll play a key role in improving how we work, identifying root causes, trends, risks and gaps within existing compliance processes and recommending improvements to help reduce future complaint volumes.
We offer a wide-ranging benefits package, which includes a generous pension contribution of up to 15%, an annual performance-related bonus, and share schemes.
Matching Summary
You’ll take ownership of investigating and resolving customer complaints, delivering fair, clear and timely outcomes for both customers and the business.
Salary
£44,901 - £49,890; Not specified; Not specified
Skills & Requirements
Must-have
Customer complaint investigation and resolution
Root cause analysis and trend identification
Process improvement recommendations
Management information and regulatory returns
Subject-matter expert for complaints
Nice-to-have
Building strong stakeholder relationships
Influencing positive change
Fast-paced and competitive market experience
Key Requirements
Minimum 2 years' experience as complaint SME
End-to-end complaint investigation and resolution
Regulatory and compliance requirements
Identifying complaint and compliance process gaps
Producing management information and regulatory returns