Customer Success Manager, Life Sciences / Med Tech Solutions
Salesforce
**
Salesforce platform expertise
Life sciences industry knowledge
Ai and data literacy
**
Salesforce is seeking a Customer Success Manager focused on the Life Sciences and Med Tech sectors, responsible for developing customer relationships and maximizing the value of Salesforce solutions. The ideal candidate should possess substantial experience in customer success, particularly in the healthcare industry, along with strong communication and technical skills.
**
Job Summary
Serve as a trusted advisor and named resource for Salesforce customers, forging deep relationships and driving value realization from their Salesforce investment.
Align Salesforce capabilities to business outcomes for Enterprise Life Sciences customers, supporting key events, technical deployments, and industry-specific adoption.
Act as a point of contact for major customer incidents, managing expectations and communications through resolution, while advocating for customers during high-severity case triage.
Matching Summary
Match Score: 75
**
Salesforce is seeking a Customer Success Manager focused on the Life Sciences and Med Tech sectors, responsible for developing customer relationships and maximizing the value of Salesforce solutions. The ideal candidate should possess substantial experience in customer success, particularly in the healthcare industry, along with strong communication and technical skills.
**
Skills & Requirements
Must-have
Salesforce platform expertise
Life Sciences industry knowledge
AI and Data literacy
Consultative and communication skills
Enterprise-level customer management
Nice-to-have
Agentic AI integration advisory
Proactive feature guidance
Cross-functional team leadership
Salesforce product certifications
Key Requirements
7 to 8 years of experience
Full professional English and Italian languages
Proven work experience in Technical Customer Success, Salesforce CRM, or SaaS platform use
Proven work experience and knowledge of the Healthcare and Life Sciences (HLS) industry
Experience with Salesforce Sales Cloud and/or Service Cloud or competing platform