The Field Engineer is responsible for hands-on IT operations setup at venues and acts as the primary point of contact for business clients during events
Job Summary
The Field Engineer is responsible for hands-on IT operations setup at venues and acts as the primary point of contact for business clients during events.
This role requires managing full event lifecycles including equipment setup, bump-in, bump-out, and end-of-day reconciliation while ensuring optimal system performance.
Ticketmaster offers a diverse culture driven by accessible leaders and emphasizes reliability, teamwork, and integrity in delivering live event experiences.
Matching Summary
The Field Engineer is responsible for hands-on IT operations setup at venues and acts as the primary point of contact for business clients during events.
Skills & Requirements
Must-have
Hands-on IT hardware setup and maintenance
Access control and box office system support
Weekend and rotating roster availability
Event logistics coordination and management
Network infrastructure installation and repair
Onsite staff training and supervision
Nice-to-have
Passion for live entertainment industry
Strong client relationship building skills
Proactive service improvement mindset
Experience with self-service event technology
Ability to work under high pressure deadlines
Key Requirements
Current drivers licence essential
Relevant tertiary qualifications in IT field or equivalent experience
Availability for weekend and rotating roster work
Good working knowledge of networking principles
Practical experience in hardware and software repair