Sr. Associate Technical Support Engineer

Workday

Not specified (assumed flexible based on company culture and customer support needs).
Bachelor's degree in computer science or related field
2+ years technical support experience
1+ years xml json csv validation
Workday is seeking a Sr. Associate Technical Support Engineer to join their Paradox Customer Support team, focusing on providing exceptional customer service and technical solutions. The ideal candidate will possess a strong technical background, particularly in troubleshooting and database management, and will thrive in a collaborative, innovative work culture

Job Summary

  • The role involves investigating, diagnosing, and delivering time-sensitive, business-critical solutions for customers on a 365-day/24x7 shift pattern.
  • Candidates will troubleshoot complex account configurations, write SQL queries for data investigation, and configure client SSO and security protocols.
  • Workday offers flexible work schedules, career path empowerment, and a culture rooted in integrity, empathy, and shared enthusiasm.

Matching Summary

Match Score: 85

Workday is seeking a Sr. Associate Technical Support Engineer to join their Paradox Customer Support team, focusing on providing exceptional customer service and technical solutions. The ideal candidate will possess a strong technical background, particularly in troubleshooting and database management, and will thrive in a collaborative, innovative work culture.

Skills & Requirements

Must-have

  • Bachelor's degree in Computer Science or related field
  • 2+ years technical support experience
  • 1+ years XML JSON CSV validation
  • Proficiency in SQL query writing
  • Experience with JIRA and Visual Studio Code

Nice-to-have

  • Creative approach to problem solving
  • Strong asynchronous communication skills
  • Knowledge of AI troubleshooting tools
  • Familiarity with LLM observability platforms
  • Commitment to knowledge sharing

Key Requirements

  • Bachelor's degree in Computer Science, IT, or related field
  • 2+ years in technical support or similar role
  • 1+ years validating XML, JSON, and CSV formats
  • 1+ years experience with JIRA, Microsoft Office, and VS Code

Work Rights

Not specified

Tailored Resume

Cover Letter