Client Services Manager (remote)

Businessolver

Remote
$75k - $120k py; quarterly bonus incentive plan; c...
Remote
Client meeting participation
Team performance analysis
Operational performance reporting
Businessolver delivers market-changing benefits technology and services supported by an intrinsic responsiveness to client needs

Job Summary

  • Businessolver delivers market-changing benefits technology and services supported by an intrinsic responsiveness to client needs.
  • Ensure team meets and/or exceeds daily work volumes and productivity metrics, identifying and communicating trends or areas of improvement.
  • Manage and develop team members by conducting regular 1:1’s, reviewing work, processes, and other team member needs in order to ensure successful execution of assigned tasks.

Matching Summary

Businessolver delivers market-changing benefits technology and services supported by an intrinsic responsiveness to client needs.

Salary

$75K - $120K per year; Quarterly bonus incentive plan; Comprehensive benefits package

Skills & Requirements

Must-have

  • Client meeting participation
  • Team performance analysis
  • Operational performance reporting
  • Quality assurance oversight
  • Team capacity evaluation
  • Team member development

Nice-to-have

  • Account management experience
  • Service-oriented culture
  • Proactive client engagement

Key Requirements

  • 5-7 years direct industry experience
  • 3+ years team lead/management experience
  • Experience with delegation and leading change
  • Experience managing quality and customer service
  • Experience with fact-based management
  • Experience driving results with urgency
  • Experience with team building and coaching
  • Experience with workload prioritization

Work Rights

Not specified

Tailored Resume

Cover Letter