Manager I Traveler Experience D&g

Amex GBT

Kaiserslautern, Germany
Fully remote
7+ years customer service experience
3+ years people management experience
Fluent in english and german
The role provides leadership and coaching to a group of team leaders within the U.S. Military and Government travel team

Job Summary

  • The role provides leadership and coaching to a group of team leaders within the U.S. Military and Government travel team.
  • Candidates must ensure talent mix meets business needs while driving change and employee engagement through effective communications.
  • The company offers flexible benefits, travel perks, and access to over 20,000 learning courses to support professional development.

Matching Summary

The role provides leadership and coaching to a group of team leaders within the U.S. Military and Government travel team.

Skills & Requirements

Must-have

  • 7+ years customer service experience
  • 3+ years people management experience
  • Fluent in English and German

Nice-to-have

  • Contact center experience preferred
  • Data-driven performance monitoring
  • Inclusive collaborative culture

Key Requirements

  • University degree or equivalent experience
  • 7+ years working in customer service
  • 3+ years of people management experience
  • Fluency in English and German

Work Rights

Not specified

Tailored Resume

Cover Letter