Base: $19.90 - $21.90 usd ph; bonus/equity: not sp...
On-site
Exceptional customer service delivery
Billing issue resolution expertise
Front desk team training and coaching
The primary purpose of this role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service
Job Summary
The primary purpose of this role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.
The Member Experience Manager will partner with gym department managers to train, motivate, and develop the front desk staff while ensuring facility standards are met.
Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health insurance coverage.
Matching Summary
The primary purpose of this role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.
Salary
Base: $19.90 - $21.90 USD per hour; Bonus/Equity: Not specified; Benefits: Free membership, health/dental/vision, 401(k) matching, daily pay
Skills & Requirements
Must-have
Exceptional customer service delivery
Billing issue resolution expertise
Front desk team training and coaching
Member retention strategy execution
Facility cleanliness and safety monitoring
Nice-to-have
Empathy and solution-oriented mindset
Fast-paced environment adaptability
Online reputation management skills
Personalized member outreach capability
Team collaboration and leadership spirit
Key Requirements
CPR certification within 30 days of employment
EōS Ethos and Customer Service Training completion
Background check clearance required
Ability to lift more than 40 lbs routinely
Experience in fitness or hospitality industry preferred