Business Operations Associate Manager

Wise

Singapore, Singapore
On-site
Operational analysis
Process improvement
Project management
The Business Operations Associate Manager will support critical discovery, analysis, and improvement initiatives in servicing operations, leveraging insights to identify gaps and collaborate across teams to reduce contact and defect rates

Job Summary

  • The Business Operations Associate Manager will support critical discovery, analysis, and improvement initiatives in servicing operations, leveraging insights to identify gaps and collaborate across teams to reduce contact and defect rates.
  • This role involves proactively hunting for operational issues, managing operational incidents, conducting agent observation sessions, and designing solutions that align with the broader Servicing strategy.
  • Wise is a global technology company building the best way to move and manage the world’s money, offering opportunities to grow as an Analyst, in Project Management, and Process Improvement with freedom to have real impact.

Matching Summary

The Business Operations Associate Manager will support critical discovery, analysis, and improvement initiatives in servicing operations, leveraging insights to identify gaps and collaborate across teams to reduce contact and defect rates.

Skills & Requirements

Must-have

  • operational analysis
  • process improvement
  • project management
  • business operations
  • servicing operations insights
  • data analysis
  • stakeholder alignment

Nice-to-have

  • Design Thinking
  • Theory of Constraints
  • Lean Six Sigma
  • visual storytelling techniques
  • process mapping
  • journey mapping
  • data visualization

Key Requirements

  • 5+ years of experience
  • APAC regulatory landscape
  • KYC/KYB standards
  • AML compliance requirements
  • cross-functional projects
  • highly regulated environment

Work Rights

Not specified

Tailored Resume

Cover Letter