Guest Experience Lead | Biltmore Pop-Up

Lululemon

Asheville, North Carolina, United States
Base: $21.50 - $24.74ph; bonus: $2.00ph target; be...
On-site
1 year retail or customer experience
Ability to lead and mentor team members
Conduct hiring process and performance evaluations
Lululemon is seeking a Guest Experience Lead for their Biltmore Pop-Up in Asheville, NC, responsible for enhancing the in-store guest experience and supporting team performance. The ideal candidate should possess retail or customer experience, leadership skills, and a commitment to creating an inclusive environment, with benefits that include competitive pay, professional development, and wellness support

Job Summary

  • The Guest Experience Lead is responsible for ensuring all guests receive a quality in-store experience through technical product education and exceptional service.
  • This role involves acting as the Supervisor on Duty to drive store performance, manage team achievements, and maintain operational excellence throughout shifts.
  • Employees are eligible for competitive bonuses, extended health benefits, paid time off, and extensive development course offerings.

Matching Summary

Match Score: 85

Lululemon is seeking a Guest Experience Lead for their Biltmore Pop-Up in Asheville, NC, responsible for enhancing the in-store guest experience and supporting team performance. The ideal candidate should possess retail or customer experience, leadership skills, and a commitment to creating an inclusive environment, with benefits that include competitive pay, professional development, and wellness support.

Salary

Base: $21.50 - $24.74/hour; Bonus: $2.00/hour target; Benefits: Extended health, dental, PTO, retirement matching, employee discount

Skills & Requirements

Must-have

  • 1 year retail or customer experience
  • Ability to lead and mentor team members
  • Conduct hiring process and performance evaluations
  • Open and close store procedures
  • Review daily business data and metrics

Nice-to-have

  • High school diploma or equivalent education
  • Food safety or liquor service certification
  • Experience with delegated assignments or mentoring peers
  • Creating inclusive and fun team environment
  • Navigating uncertainty in fast-paced settings

Key Requirements

  • Legally authorized to work in the United States
  • Reliable transportation methods required
  • Availability for varied shifts including weekends and holidays
  • Minimum 1 year of retail or customer experience
  • Some experience in leading or mentoring others

Work Rights

Must be legally authorized to work in the country

Tailored Resume

Cover Letter