Service Desk Specialist

Boys Town

Fully remote
Resolve hardware, software, networking, and printing issues
User account and dual authentication management
Track customer interactions via ticketing system
As the Service Desk Specialist, you will be a part of the first level on- site triage team to resolve technical issues for Boys Town users

Job Summary

  • As the Service Desk Specialist, you will be a part of the first level on- site triage team to resolve technical issues for Boys Town users.
  • Creates a positive end-to-end customer experience and provides a single point of contact.
  • Boys Town takes your mental health seriously with no cost mental health visits to an in-network provider.

Matching Summary

As the Service Desk Specialist, you will be a part of the first level on- site triage team to resolve technical issues for Boys Town users.

Skills & Requirements

Must-have

  • Resolve hardware, software, networking, and printing issues
  • User account and dual authentication management
  • Track customer interactions via ticketing system
  • Communicate technical issues to non-technical users

Nice-to-have

  • Self-starter who takes initiative
  • Positive end-to-end customer experience
  • Collaborate with IT professionals positively

Key Requirements

  • Minimum of 1 year of Information Technology experience
  • Available to travel and to work evenings or weekends as needed

Work Rights

Not specified

Tailored Resume

Cover Letter