Solera Holdings, LLC. is seeking a Technical Customer Support Manager to lead a team of up to 15 Technical Support Representatives, focusing on delivering exceptional customer support experiences. The ideal candidate will possess leadership skills, a customer-centric mindset, and strong analytical abilities to enhance team performance and client satisfaction
Job Summary
Solera is a global leader in risk and asset management data solutions serving the automotive and insurance ecosystems.
The role involves leading a team of up to 15 representatives to troubleshoot issues and deliver exceptional customer support experiences.
Success requires fostering a collaborative culture while monitoring key performance metrics to drive continuous improvement.
Matching Summary
Match Score: 85
Solera Holdings, LLC. is seeking a Technical Customer Support Manager to lead a team of up to 15 Technical Support Representatives, focusing on delivering exceptional customer support experiences. The ideal candidate will possess leadership skills, a customer-centric mindset, and strong analytical abilities to enhance team performance and client satisfaction.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
3-4 years technical support leadership experience
Experience motivating teams and delivering SLAs
Strong interpersonal and communication skills
Familiarity with CRM systems and support tools
Ability to analyze performance metrics
Nice-to-have
Additional language skills beyond English
Empathetic customer service approach
Flexible mindset for fast-paced environments
Track record of continuous improvement initiatives