Cps Contact Center Specialist

282

Responds to virtual agent chats
Provides hr support resolutions
Triages transactions to tier 2
The role involves responding to chats through virtual agent capability and ensuring adherence to response and resolution timeliness

Job Summary

  • The role involves responding to chats through virtual agent capability and ensuring adherence to response and resolution timeliness.
  • The specialist provides advice on HR-related matters and escalates complex inquiries to manage risk and potential escalations.
  • Active participation in calls, stand-ups, and learning sessions is encouraged to strengthen service knowledge and client relationships.

Matching Summary

The role involves responding to chats through virtual agent capability and ensuring adherence to response and resolution timeliness.

Skills & Requirements

Must-have

  • Responds to virtual agent chats
  • Provides HR support resolutions
  • Triages transactions to Tier 2
  • Escalates complex HR inquiries
  • Coordinates with local people services

Nice-to-have

  • Identifies chatbot flow improvements
  • Updates knowledge base in real-time
  • Participates in learning sessions
  • Delivers good client working relationships
  • Develops future-ready skills

Work Rights

Not specified

Tailored Resume

Cover Letter