It Client Services Analyst

QBE Insurance

Ramsey, Minnesota, United States
Base: $28.00ph - $42.00ph; bonus: eligible for ann...
Hybrid (2-3 days in the office)
Desktop and application support
Incident response and ticket management
Microsoft windows 11 and office proficiency
QBE Insurance is seeking an IT Client Services Analyst to provide desktop and application support, focusing on customer service and process improvement. The position is hybrid, requiring 2-3 days in the office each week, with a salary range of $28.00 to $42.00 per hour

Job Summary

  • The role provides IT desktop services and support for employees and customers while ensuring a quality end-user experience.
  • Employees are expected to work hybrid with 2-3 days in the office at locations in Ramsey, Minnesota or Fargo, North Dakota.
  • QBE offers competitive benefits including a 401(k) match up to 8%, 22 weeks of paid family leave, and tuition reimbursement.

Matching Summary

Match Score: 85

QBE Insurance is seeking an IT Client Services Analyst to provide desktop and application support, focusing on customer service and process improvement. The position is hybrid, requiring 2-3 days in the office each week, with a salary range of $28.00 to $42.00 per hour.

Salary

Base: $28.00/hour - $42.00/hour; Bonus: Eligible for annual discretionary bonus plan; Benefits: Hybrid working, 401(k) match, paid leave, wellness programs

Skills & Requirements

Must-have

  • Desktop and application support
  • Incident response and ticket management
  • Microsoft Windows 11 and Office proficiency
  • Active Directory and VPN troubleshooting
  • Hybrid work arrangement availability

Nice-to-have

  • Strong customer service orientation
  • Process improvement initiatives
  • Collaboration and mentorship skills
  • Financial systems knowledge
  • Risk management awareness

Key Requirements

  • Associate's degree or equivalent education/experience
  • Authorized to work in the United States without sponsorship

Work Rights

Must be authorized to work in the US on a full-time basis

Tailored Resume

Cover Letter