Patient Advocate Ii - Patient Relations

Wake Forest Baptist Medical Center

Base: $25.30 - $37.95; bonus/equity: not specified...
Respond to patient/family concerns
Investigate and resolve patient problems
Maintain patient confidentiality
Identifies concerns, responds to and provides follow-up to ensure patient/family resolution, satisfaction, and documentation for further analysis regarding maintaining/improving quality of care in the institution

Job Summary

  • Identifies concerns, responds to and provides follow-up to ensure patient/family resolution, satisfaction, and documentation for further analysis regarding maintaining/improving quality of care in the institution.
  • Investigates and resolves patient/family problems with Medical Center departments by referral to appropriate departmental supervision.
  • Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more.

Matching Summary

Identifies concerns, responds to and provides follow-up to ensure patient/family resolution, satisfaction, and documentation for further analysis regarding maintaining/improving quality of care in the institution.

Salary

Base: $25.30 - $37.95; Bonus/Equity: Not specified; Benefits: Comprehensive suite of Total Rewards

Skills & Requirements

Must-have

  • Respond to patient/family concerns
  • Investigate and resolve patient problems
  • Maintain patient confidentiality
  • Promote a caring and compassionate environment
  • Exceptional interpersonal skills
  • Exceptional oral and written communication skills

Nice-to-have

  • Positive image projection
  • Prompt and courteous interactions
  • Professional appearance
  • Cohesive work environment
  • Team player
  • Work independently

Key Requirements

  • Bachelor's Degree in sociology, psychology, communications, or human relations discipline
  • 3+ years of experience in hospital patient relations or related field
  • Knowledge of medical terminology and Medical Center service lines/chain of command preferred

Work Rights

Not specified

Tailored Resume

Cover Letter