Associate It Support Analyst - Gsd

MKS Instruments

Fully remote
3+ years it support experience
Windows os troubleshooting proficiency
Active directory user management
MKS Instruments is seeking an Associate IT Support Analyst for its Global Service Desk, offering a fully remote role focused on providing technical support and managing helpdesk tickets. The ideal candidate will have at least three years of IT support experience, with expertise in Windows OS, Active Directory, and ticketing systems

Job Summary

  • This role involves providing timely and effective remote technical support to global internal users for all IT requirements.
  • You will be responsible for monitoring helpdesk tickets to ensure incidents are logged, prioritized, and resolved within established timelines.
  • The position requires conducting training sessions and creating documentation to help users effectively utilize IT systems.

Matching Summary

Match Score: 85

MKS Instruments is seeking an Associate IT Support Analyst for its Global Service Desk, offering a fully remote role focused on providing technical support and managing helpdesk tickets. The ideal candidate will have at least three years of IT support experience, with expertise in Windows OS, Active Directory, and ticketing systems.

Skills & Requirements

Must-have

  • 3+ years IT support experience
  • Windows OS troubleshooting proficiency
  • Active Directory user management
  • Ticketing system logging and resolution
  • Hardware and network problem diagnosis

Nice-to-have

  • Excellent customer service communication
  • Cross-functional team collaboration
  • Clear technical documentation skills
  • Empathetic user interaction style

Key Requirements

  • Post Graduate Diploma in Computer Applications (PGDCA)
  • Diploma in Computer Hardware and Software
  • Minimum 3+ years of job-related work experience
  • Experience with Active Directory and Group Policies

Work Rights

Not specified

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