This position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements
Job Summary
This position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
The role requires ensuring service delivered meets contractual Key Performance Indicators (KPIs) while clarifying customer requirements and providing resolutions.
Candidates must be able to rotate shifts as needed and demonstrate patience and professionalism in all customer contact situations.
Matching Summary
Match Score: 75
This position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
Skills & Requirements
Must-have
High school diploma with 3-6 months experience
Strong computer navigation skills
Ability to rotate shifts as needed
Effective verbal and written communication
Tolerance for repetitive work in fast-paced environment
Nice-to-have
Demonstrate empathy while building rapport
Skilled in multi-tasking and flexibility
Dependable with strong attention to detail
Patience in all customer contact situations
Ability to work independently or as a team member
Key Requirements
High school diploma
Three to six months of relevant experience preferred