It Support Technician

Elastic

Austin, TX, United States
Competitive pyy based on work; not specified; heal...
On-site
3+ years it support experience
Macos and windows proficiency
G-suite okta servicenow slack atlassian
The role involves delivering exceptional customer service as the first point of contact for issue resolution within a distributed environment

Job Summary

  • The role involves delivering exceptional customer service as the first point of contact for issue resolution within a distributed environment.
  • Responsibilities include end-to-end onboarding of new employees, managing hardware inventory, and overseeing patch management across corporate infrastructure.
  • Elastic offers competitive pay, flexible locations, generous vacation days, and up to $2000 matching for financial donations and service.

Matching Summary

The role involves delivering exceptional customer service as the first point of contact for issue resolution within a distributed environment.

Salary

Competitive pay based on work; Not specified; Health coverage and paid volunteer time included

Skills & Requirements

Must-have

  • 3+ years IT support experience
  • macOS and Windows proficiency
  • G-Suite Okta ServiceNow Slack Atlassian
  • Cisco Meraki HP network solutions
  • TCP/IP DNS IP addressing knowledge
  • JAMF Intune device management platforms

Nice-to-have

  • Linux operating system knowledge
  • Process improvement and automation passion
  • Multicultural distributed team experience
  • IT compliance and change management
  • Fast learner in high-growth settings

Key Requirements

  • 3+ years corporate IT support experience
  • Proficiency in macOS and Windows OS
  • Experience with cloud-hosted solutions
  • Solid understanding of networking fundamentals
  • Ability to lift up to 50 lbs

Work Rights

Not specified

Tailored Resume

Cover Letter