Team Lead (kyc/kyb)

Stripe

Bangalore, India
On-site
Troubleshooting user issues
Managing operational performance
Identifying process improvements
You will act in a player-coach capacity and will be accountable for supporting 7 Operations Associates

Job Summary

  • You will act in a player-coach capacity and will be accountable for supporting 7 Operations Associates.
  • This team is responsible for resolving our users’ most challenging and impactful issues, providing exceptional user experience, and contributing to the overall user satisfaction.
  • The Bridge Operations strategy provides operational leverage and expands Stripe’s portfolio of operational capabilities to support the scaled needs in this rapidly evolving space.

Matching Summary

You will act in a player-coach capacity and will be accountable for supporting 7 Operations Associates.

Skills & Requirements

Must-have

  • Troubleshooting user issues
  • Managing operational performance
  • Identifying process improvements
  • Coaching and mentoring individuals
  • Delivering business metrics and reporting
  • Subject matter expert in Risk Operations

Nice-to-have

  • Inspiring a team
  • Continuous improvement culture
  • Warm and welcoming workplace

Key Requirements

  • Experience coaching/leading operations teams
  • Experience mentoring others
  • Experience delivering business metrics
  • Subject matter expert in Risk Operations
  • Ability to work cross functionally
  • Excellent English communication skills
  • Exemplary planning and time management skills

Work Rights

Not specified

Tailored Resume

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