Technical Service Specialist

BP

Base: $70,000 - $85,000; bonus/equity: discretiona...
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5+ years heavy-duty truck service experience
Advanced diagnostic expertise in powertrain and emissions
Strong analytical skills for root cause analysis
** BP is seeking a Technical Service Specialist for its Truck Service division, responsible for providing technical support and documentation, enhancing operational quality, and improving first-time fix rates. Candidates should have extensive experience in heavy-duty truck service and possess strong analytical and communication skills. **

Job Summary

  • The Specialist serves as a subject matter expert providing advanced troubleshooting support through a technical help line for field technicians.
  • This role is grounded in BP's Operating Management System and aims to improve first-time fix rates while reducing rework and warranty exposure.
  • The position offers a competitive base salary range of $70,000 to $85,000 along with comprehensive benefits including paid vacation, holidays, and retirement matching.

Matching Summary

Match Score: 75

** BP is seeking a Technical Service Specialist for its Truck Service division, responsible for providing technical support and documentation, enhancing operational quality, and improving first-time fix rates. Candidates should have extensive experience in heavy-duty truck service and possess strong analytical and communication skills. **

Salary

Base: $70,000 - $85,000; Bonus/Equity: Discretionary annual bonus and long-term incentive program available; Benefits: 401k matching, pension, health/vision/dental insurance, parental leave

Skills & Requirements

Must-have

  • 5+ years heavy-duty truck service experience
  • Advanced diagnostic expertise in powertrain and emissions
  • Strong analytical skills for root cause analysis
  • Knowledge of OSHA and DOT compliance standards
  • Ability to travel up to 50-60% of the time

Nice-to-have

  • Experience authoring technical documents and repair procedures
  • Background supporting technical help lines or centralized support
  • Familiarity with OEM standards and Operating Management Systems
  • Experience delivering micro-learning sessions or field communications
  • Participation in industry forums and vendor pilot programs

Key Requirements

  • Bachelor's degree in engineering or equivalent experience
  • ASE Master Medium/Heavy-Duty Certification preferred
  • Valid driver's license required
  • No automotive-only backgrounds considered; heavy-duty focus mandatory

Work Rights

Not specified

Tailored Resume

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