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Shell Energy UK is seeking a Technical Desk Help Agent in Dela Rosa, Philippines, to provide technical support for their lubricants portfolio. The role involves assisting customers and internal sales teams with product specifications, troubleshooting, and maintaining technical knowledge in a fast-paced environment.
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Job Summary
Provide an efficient and professional technical support service to Shell Lubricants Customers and Internal Sales Force on the use of the Shell lubricants portfolio.
Learn over a thousand unique and ever-changing products and applications to assist Customers and Internal Stakeholders who call into the hotline or email inquiries.
You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another.
Matching Summary
Match Score: 75
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Shell Energy UK is seeking a Technical Desk Help Agent in Dela Rosa, Philippines, to provide technical support for their lubricants portfolio. The role involves assisting customers and internal sales teams with product specifications, troubleshooting, and maintaining technical knowledge in a fast-paced environment.
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Skills & Requirements
Must-have
Provide technical support
Troubleshoot lubrication issues
Specify appropriate Shell products
Manage product portfolio issues
Maintain cross-reference database
Nice-to-have
Develop lubricant training
Forward sales leads
Customer relationship management
Balance technical and commercial needs
Key Requirements
Technical (B.S. or M.S.) Degree in chemistry or engineering field, or extensive experience in lubrication/industrial and automotive fields (preferred)
Experience in a customer-facing role (beneficial)
Engineering knowledge in industry or transport, or related discipline
Excellent English verbal and written communication skills
Ability to maintain high volumes of contacts with quick and accurate turnaround time